Terms of Service

Last updated: 13 July 2026

These Terms of Service ("Terms") govern your access to and use of Dunwell (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. What Dunwell is — and is not

Dunwell helps you organize your own accounts receivable and drafts payment-reminder messages, demand letters, and self-help checklists for you to review, edit, approve, and send from your own accounts. Dunwell is not a law firm, does not provide legal advice, and is not a debt collection agency. Dunwell does not collect debts on your behalf, does not contact your clients on its own, and never sends anything without your explicit approval. Any document or checklist Dunwell prepares is general information, not legal advice, and you are responsible for its use.

2. Your responsibilities

• You are the sender of every message. You review and approve each communication.
• You confirm that amounts, terms, and any late fees you apply are accurate and permitted by your own contract and applicable law.
• You are responsible for classifying whether a debtor is a business or an individual, and for complying with all laws that apply to collecting your own debts.
• You will not use the Service for unlawful, harassing, or deceptive purposes.

3. Accounts and payment

Paid plans are billed in advance on a recurring basis through our payment processor. You can cancel at any time; cancellation stops future charges and takes effect at the end of the current billing period. Fees are non-refundable except where required by law.

4. No guarantee of outcome

Dunwell does not guarantee that any invoice will be paid or that any recovery will occur. The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law.

5. Limitation of liability

To the maximum extent permitted by law, Dunwell's total liability arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the claim. Dunwell is not liable for indirect, incidental, or consequential damages.

6. Changes and termination

We may update these Terms; material changes will be communicated in advance. We may suspend or terminate accounts that violate these Terms. You may stop using the Service at any time.

7. Contact

Questions about these Terms: hello@dunwell.finance.